Delivering you recognised New Zealand quality with Qualmark certification
Shared Shuttle
At Luxury Airport Shuttles, we are committed to two core quality values:
The quality of all our vehicles, their reliability and safety, and their cleanliness, and
the quality of customer experience for every single customer, from our service at the start to our support throughout your journey
Qualmark is New Zealand tourism’s official quality assurance organization.
As Qualmark states:
“When you see a business displaying the Qualmark symbol you can be assured that the business has met stringent quality standards and environmental criteria – earning New Zealand’s Tourism’s official quality mark.”
Since our beginning in 1999 we have been committed to visitor satisfaction and providing a journey that is seamless and professional for all our our clients. Since 2022 as part of our new ownership, Luxury Airport Shuttles has been Qualmark Certified.
Each year we are audited by Qualmark to meet and maintain a wide range of quality standards. Tourism is a hugely important industry for the New Zealand economy and as such our tourism quality standards are among the highest in the world. At Luxury Airport Shuttles value the quality assurance process as an effective way to both measure our performance and also reassure customers that we meet the highest benchmarks for quality in New Zealand.
As part of our continuous focus on being the best, we gather feedback from customers, and also the guidance of the Qualmark assessors, and use this information to further improve what we offer, and how we do it.
If you would like to learn more about New Zealand tourism quality standards visit the Qualmark website or to hear more about what our customers think of the quality of our vehicles and service then view our customer testimonials.
Complete journey management from aircraft to accommodation, or from your location to departure gate, with no details overlooked
We track your flight in real-time and adjust our service timing to match any schedule changes, ensuring we're always there when you arrive.
Our uniformed representatives meet you at your arrival gate, assist with luggage, and escort you directly to your waiting vehicle.
Enjoy our extensive geographic coverage across Cambridge, Hamilton, Matamata, Morrinsville, Papamoa, Tauranga, Te Awamutu, Te Puke & Rotorua. Our wide service area ensures convenient and reliable transportation, making your journey stress-free across the Bay of Plenty and Waikato regions.
We cannot accept online bookings that operate within 20 hours of travel time, so you will need to contact us directly to do this.
For this and any other services that cannot be booked online - including local Tauranga Airport shuttle bookings, please call us on 07 547 4444 or email info@luxuryairportshuttles.co.nz
For arriving flights, please clear customs as quickly as possible to avoid shuttle delays. The check in time for your departure will be 30 minutes prior to departure.
If you or your flight is delayed beyond the scheduled departure time, your booking may be passed to the next available shuttle. If you think your customs clearance will be longer than 1 hour, please contact Luxury Airport Shuttles.
The meeting point for Auckland International Airport is just outside the arrivals gate, near the Spark and One.NZ Stores. Your driver will be in a blue and white check shirt, with a sign for Luxury Airport Shuttles.
Please meet your driver here 30 minutes prior to your scheduled departure time. If you are delayed through customs or immigration, you must advise us as soon as possible.
**** Please Note - Due to ongoing construction at Auckland Airport and the International Terminal, we are unable to drop off or pick up directly outside the terminal doors. Please advise our team via emai or phone if you have mobility issues and we will do our best to assit.
Our Luxury Airport Shuttles van delivers and departs from the Shuttle service lane - outside doors number 7 and 8 (the Jetstar check in area)
Please be in place for your scheduled departure time. Shuttle services may be unable to wait beyond this time. Not being in the correct location at the time will mean your booking is moved to the next available shuttle.
Your driver will be in a sign written Luxury Airport Shuttles van and will be holding a Sign for Luxury Airport Shuttles.
Your Booking Confirmation email will provide an approximate pickup time from your home address. The actual time will be confirmed to you by telephone the day prior to travel after we have planned each shuttle run.
We recommend booking a shuttle with a scheduled arrival time 3 hours before an international departure, and 1.5 hours prior to a scheduled domestic departure
Departure times from Auckland Airport are fixed as best we can to ensure our passengers have certainty. If all passengers for a shuttle have arrived early, our driving team may coordinate an early depature to get you home early. This cannot be gaurenteed.
We provide transfers to and from Auckland International & Domestic Airport Terminals as well as Cruise Ships and private shuttles and transfers.
Your booking with Luxury Airport Shuttles is accepted on the following terms found HERE
